Frequently Asked Questions

A proxy server acts as an intermediary between your device and the internet. When you use a proxy, your requests go through the proxy server first, which then forwards them to the target website. The website sees the proxy's IP address instead of yours, providing anonymity and the ability to access geo-restricted content.

Proxies are essential for many business operations including:

• Web scraping: Collect data without getting blocked
• Market research: View localized content and prices
• Ad verification: Check ad placements globally
• Brand protection: Monitor for counterfeits
• SEO monitoring: Track rankings in different locations
• Account management: Manage multiple accounts safely

Yes, using proxies is legal in most jurisdictions. However, what you do with proxies matters. You must comply with applicable laws and the terms of service of websites you access. We prohibit illegal activities and require all users to agree to our Acceptable Use Policy.

Scarab Proxies stands out through:

• Quality: We maintain the highest quality IP pools with regular cleaning
• Performance: Our infrastructure is optimized for speed and reliability
• Support: 24/7 expert support with fast response times
• Pricing: Competitive rates with no hidden fees
• Ethics: All residential IPs are ethically sourced from consenting users

Yes! New accounts receive free credits to test our services:

• 1GB free for residential proxies
• 5GB free for datacenter proxies
• 500MB free for mobile proxies

No credit card required to start your trial.

Residential Proxies: IP addresses assigned by ISPs to real homes. They appear as regular users and have the highest trust levels. Best for sensitive operations where detection must be avoided.

Datacenter Proxies: IPs from data center servers. They're faster and cheaper but more easily detected. Best for high-volume tasks where speed matters more than stealth.

Mobile Proxies: IPs from mobile carriers (4G/5G). They have the highest trust because many users share the same IP through CGNAT. Best for social media and app-related tasks.

Rotating Proxies: The IP address changes automatically, either with every request or at set intervals. This provides maximum anonymity and is ideal for scraping large amounts of data.

Static Proxies: You get a dedicated IP address that doesn't change. This is essential for account management, building trust with websites, or accessing IP-whitelisted services.

Not sure? Contact us for personalized recommendations.

Sticky sessions allow you to maintain the same IP address for a specified duration (e.g., 10 minutes, 30 minutes) instead of rotating on every request. This is useful when you need to:

• Complete multi-step processes (login, checkout)
• Maintain session cookies
• Appear as a consistent user

Our residential proxies support sticky sessions up to 30 minutes.

• Residential: 72+ million IPs across 195+ countries
• Datacenter: 500,000+ IPs across 40+ locations
• Mobile: 10+ million IPs across 30+ countries

Our pools are continuously growing and maintained for quality.

We support:

• HTTP/HTTPS: Standard web traffic (port 8080)
• SOCKS5: For applications requiring SOCKS protocol (port 1080)

Both protocols are available for all proxy types.

We offer two authentication methods:

Username/Password: Use your account credentials in the proxy URL:
http://username:password@proxy.scarabproxies.com:8080

IP Whitelist: Add your server's IP to your whitelist in the dashboard, then connect without credentials.

Add location parameters to your username:

• Country: username-country-us
• State: username-country-us-state-california
• City: username-country-us-city-losangeles

See our documentation for the full list of targeting options.

• Datacenter: <100ms average
• Residential: 500ms-2s average (varies by location)
• Mobile: 1-3s average (depends on carrier)

Response times depend on target website, proxy location, and network conditions.

Standard accounts have no hard limit on concurrent connections. We recommend:

• Residential: Up to 1,000 concurrent connections
• Datacenter: Up to 10,000 concurrent connections
• Mobile: Up to 500 concurrent connections

Enterprise accounts can request higher limits.

Currently, we primarily offer IPv4 proxies. IPv6 support is available for select datacenter locations. Contact support for IPv6 requirements.

Bandwidth plans: Purchase credits (GB) that are deducted as you use data. Top up anytime.

Dedicated IPs: Billed monthly per IP. Auto-renews unless cancelled.

All plans support auto-renewal for uninterrupted service.

• Credit/Debit Cards (Visa, Mastercard, Amex)
• PayPal
• Cryptocurrency (BTC, ETH, USDT, USDC)
• Wire Transfer (Enterprise accounts, $1000+ minimum)

Bandwidth credits are valid for 12 months from purchase date. Enterprise customers can negotiate extended validity periods.

We offer a 3-day money-back guarantee on your first purchase. If you're not satisfied, contact support within 3 days for a full refund of unused credits. Dedicated IPs are non-refundable after activation.

Yes, invoices are automatically generated for all purchases and available in your dashboard. Enterprise accounts can request custom invoicing with NET-30 terms.

• Live Chat: Available 24/7 on our website
• Email: support@scarabproxies.com
• Phone: +1 (469) 555-0147 (Mon-Fri, 9am-6pm CT)

Average response time: Live chat <5 minutes, Email <4 hours

Yes! Our support team can help with:

• Initial setup and configuration
• Integration with popular tools (Puppeteer, Selenium, Scrapy, etc.)
• Troubleshooting connection issues
• Optimizing your proxy usage

Enterprise accounts get dedicated technical support.

Visit our Status Page for real-time information about:

• Proxy network status
• API availability
• Dashboard status
• Scheduled maintenance

Subscribe to status updates to receive notifications.